Train for IT Support With a Clear, Step-by-Step Path
Live, instructor-led training designed to help you build the core skills used in IT support and prepare for the CompTIA A+ certification.
If you want a structured path into IT, this program gives you one. You will learn hardware, operating systems, basic networking, security fundamentals, and troubleshooting through live instruction, recorded sessions, and support built to help you stay on track.
Live, instructor-led online training
92 total clock hours (A+ pathway)
Recorded sessions + support to stay on track
A+ Core 1 + Core 2 exam prep
Exam voucher plus one retake included where applicable
In 15 minutes, we will help you understand your next step and see whether this program fits your goals.
IT SUPPORT CERTIFICATION PREP
IT Support Skills. One Certification Pathway.
A+ is a strong starting point for people who want to break into IT support. This program gives you a structured way to build the core skills used in real support roles while preparing for the certification exam.
You will move through the material needed for A+ Core 1 and Core 2 in a clear sequence so you can build confidence, strengthen your fundamentals, and avoid guessing what to study next.
Career Outcomes
- Help Desk / IT Support Technician — troubleshoot devices, OS issues, and user problems
- Desktop Support / Technical Support — set up systems, resolve common errors, follow support procedures
- IT Operations Support (Entry-Level) — handle tickets, document fixes, support day-to-day tech needs
Course Overview
CompTIA A+ Certification Prep
Build hands-on IT support skills across hardware, operating systems, troubleshooting, security basics, and common support workflows. Designed to prepare students for the CompTIA A+ certification exam and entry-level IT support roles.
Module 1 — PC Hardware Foundations (4 hrs)
Motherboards, CPUs, RAM, power supplies, storage devices, connectors, and hardware compatibility essentials.
Module 2 — Hardware Installation & Configuration (4 hrs)
Installing components, assembling systems, replacing parts, selecting hardware for user needs.
Module 3 — Mobile Devices & Laptops (4 hrs)
Laptops, tablets, smartphones, displays, batteries, expansion options, mobile OS basics.
Module 4 — Networking Essentials: Part 1 (4 hrs)
Cables, connectors, ports, Wi‑Fi standards, SOHO networks, IP addressing, DHCP/DNS fundamentals.
Module 5 — Networking Essentials: Part 2 (4 hrs)
Routers, switches, wireless security, network troubleshooting tools, and common connectivity problems.
Module 6 — Virtualization & Cloud Basics (4 hrs)
Client‑side virtualization, VM concepts, cloud models (IaaS/SaaS), hosted services, and deployment basics.
Module 7 — Operating Systems: Windows (4 hrs)
Windows installation, configuration, command‑line tools, system utilities, control panel functions.
Module 8 — Operating Systems: macOS, Linux & Mobile (4 hrs)
File systems, permissions, navigation, shells, troubleshooting across multiple platforms.
Module 9 — Software Troubleshooting (4 hrs)
Application crashes, boot issues, malware symptoms, slow performance, OS repair tools and logs.
Module 10 — Security: Part 1 (4 hrs)
Threat types, authentication, passwords, workstation security, physical security controls, least privilege.
Module 11 — Security: Part 2 (4 hrs)
Wireless security, access control, encryption, device hardening, best practices for protecting endpoints.
Module 12 — Security: Part 3 (4 hrs)
Secure protocols, data destruction, disposal policies, mobile device security, permission management.
Module 13 — Operational Procedures (4 hrs)
Documentation, professionalism, safety, environmental impacts, change management, ticketing workflows.
Module 14 — Hardware & Network Troubleshooting (4 hrs)
Diagnostic methods, tools, structured troubleshooting, resolving common hardware and network failures.
Module 15 — OS & Software Troubleshooting Labs (4 hrs)
Hands‑on labs: imaging, recovery environments, admin tools, malware removal, user support scenarios.
PROGRAM BREAKDOWN
What’s Included in This Program
A structured training path built to help you develop the core skills used in entry-level IT support while preparing for CompTIA A+ Core 1 and Core 2.
Training is live and instructor-led online with recorded sessions for review. You will cover hardware, operating systems, mobile devices, basic networking, security fundamentals, and troubleshooting in a sequence designed to build confidence and practical understanding.
The program also includes certification prep, an exam voucher plus one retake where applicable, and built-in support so you can move through training with more structure and less guesswork.
Skills You’ll Build
- Hardware fundamentals (components, installs, common failures)
- Operating systems basics (Windows + essential OS tools)
- Basic networking (connectivity concepts + troubleshooting)
- Mobile device support (setup, sync, common fixes)
- Security fundamentals (safe practices, threat awareness basics)
- Troubleshooting process (diagnose → resolve → verify)
- Professional procedures (documentation + support best practices)
- Exam readiness (structured prep + practice resources)
LIVE, INSTRUCTOR‑LED TRAINING • BUILT‑IN SUPPORT • INDUSTRY‑ALIGNED
Training Format
Classes are delivered live online with instructor-led teaching, guided practice, and interactive participation. Sessions are recorded so students can review lessons and stay supported outside class time.
Student Support
Students receive built-in support throughout the program, including guided learning resources, recorded sessions, and help staying on track.
Why Access Computer Training
ACT is a licensed school focused on career-aligned training and student support. The goal is to provide more than classes by giving students a clear path, practical skill-building, and support throughout the program.
Fit Check + FAQ
Is This Program a Good Fit?
If you want a clear, beginner-friendly path into IT support, this program gives you structured training for CompTIA A+ with support built in.
- You want hands-on skills for IT support (hardware, OS, troubleshooting).
- You want a clear path to A+ Core 1 + Core 2 readiness.
- You prefer live, instructor-led online training (not self-paced guessing).
- You want recorded sessions so you can review anytime and catch up fast.
- You want exam-aligned prep with an exam voucher + one retake (where applicable).
FAQ
This course prepares you for CompTIA A+, covering Core 1 (220-1101) and Core 2 (220-1102). It’s designed to build the foundational skills used in entry-level IT support roles.
Training is live, instructor-led online (synchronous). You attend scheduled sessions in real time and get guided instruction instead of trying to piece everything together alone.
You’ll have access to structured learning resources and support throughout the program, including practice tools for IT students, plus mentoring by appointment and after-hours support when you need extra help.
Yes. Sessions are recorded and available for review, so you can rewatch difficult topics, reinforce what you learned, and catch up quickly if you miss a class.
Before Day 1, you’ll complete a mandatory onboarding session to make sure your setup and access are ready. You’ll need a Windows PC, reliable internet, and ideally dual monitors (or a second device) for smoother participation during live training.
NOT SURE WHICH TRAINING PATH IS RIGHT FOR YOU?
Book a Free 15-Minute Career Strategy Call
In a free 15-minute call, we will learn about your goals, experience, and next step, then help you understand whether this program is the right fit and what support is included.
- Get clarity on which program fits your goals
- Understand certifications, schedule, and funding options
- Leave with a clear next step and no pressure to commit