Break Into IT Support With a Clear, Step‑by‑Step Path.

Live, instructor-led training designed to build real support skills and prepare you for CompTIA A+.

If you want into IT, you don’t need more random tutorials—you need a structured plan that teaches what help desk and support roles actually do: hardware basics, operating systems, troubleshooting, and security fundamentals. This course gives you the path, the practice, and the guidance to get A+ ready—without guessing what to learn next.

Live, instructor-led online training

92 total clock hours (A+ pathway)

Recorded sessions + support to stay on track

A+ Core 1 + Core 2 exam prep

Exam voucher + one retake included

In 30 minutes, we’ll confirm fit, map your next step, and pick the best cohort—no pressure.

IT SUPPORT CERTIFICATION PREP

IT Support Skills. One Certification Pathway.

A+ is the foundation for entry-level IT because it proves you can support real users and real devices—hardware, operating systems, basic networking, troubleshooting, and security fundamentals.

This course gives you a structured, instructor-led path to build those skills and prepare for A+ Core 1 + Core 2—so you’re not piecing things together or guessing what matters.

Career Outcomes

Course Overview

What you’ll learn (Curriculum + 92 Hours)

Module 1 — PC Hardware Foundations (4 hrs)

Motherboards, CPUs, RAM, power supplies, storage devices, connectors, and hardware compatibility essentials.

Module 2 — Hardware Installation & Configuration (4 hrs)

Installing components, assembling systems, replacing parts, selecting hardware for user needs.

Module 3 — Mobile Devices & Laptops (4 hrs)

Laptops, tablets, smartphones, displays, batteries, expansion options, mobile OS basics.

Module 4 — Networking Essentials: Part 1 (4 hrs)

Cables, connectors, ports, Wi‑Fi standards, SOHO networks, IP addressing, DHCP/DNS fundamentals.

Module 5 — Networking Essentials: Part 2 (4 hrs)

Routers, switches, wireless security, network troubleshooting tools, and common connectivity problems.

Module 6 — Virtualization & Cloud Basics (4 hrs)

Client‑side virtualization, VM concepts, cloud models (IaaS/SaaS), hosted services, and deployment basics.

Module 7 — Operating Systems: Windows (4 hrs)

Windows installation, configuration, command‑line tools, system utilities, control panel functions.

Module 8 — Operating Systems: macOS, Linux & Mobile (4 hrs)

File systems, permissions, navigation, shells, troubleshooting across multiple platforms.

Module 9 — Software Troubleshooting (4 hrs)

Application crashes, boot issues, malware symptoms, slow performance, OS repair tools and logs.

Module 10 — Security: Part 1 (4 hrs)

Threat types, authentication, passwords, workstation security, physical security controls, least privilege.

Module 11 — Security: Part 2 (4 hrs)

Wireless security, access control, encryption, device hardening, best practices for protecting endpoints.

Module 12 — Security: Part 3 (4 hrs)

Secure protocols, data destruction, disposal policies, mobile device security, permission management.

Module 13 — Operational Procedures (4 hrs)

Documentation, professionalism, safety, environmental impacts, change management, ticketing workflows.

Module 14 — Hardware & Network Troubleshooting (4 hrs)

Diagnostic methods, tools, structured troubleshooting, resolving common hardware and network failures.

Module 15 — OS & Software Troubleshooting Labs (4 hrs)

Hands‑on labs: imaging, recovery environments, admin tools, malware removal, user support scenarios.

PROGRAM BREAKDOWN

What’s Included in This Program

A complete, structured pathway to build job-ready support skills—designed around A+ Core 1 + Core 2.

Training is live, instructor-led online, with recorded sessions available for review. You’ll cover the core skills used in real support environments—how devices work, how operating systems behave, and how to troubleshoot problems efficiently.

You’ll build confidence across hardware, mobile devices, basic networking, operating systems, and security fundamentals—then apply a repeatable troubleshooting process so you can diagnose issues and fix them like a support professional.

You’ll also get access to practice and learning resources, plus an exam voucher + one retake (where applicable). Support is built in—including mentoring by appointment and onboarding before Day 1—so you’re set up and ready to succeed.

Skills You’ll Build

Hardware fundamentals (components, installs, common failures)
Operating systems basics (Windows + essential OS tools)
Basic networking (connectivity concepts + troubleshooting)
Mobile device support (setup, sync, common fixes)
Security fundamentals (safe practices, threat awareness basics)
Troubleshooting process (diagnose → resolve → verify)
Professional procedures (documentation + support best practices)
Exam readiness (structured prep + practice resources)

LIVE, INSTRUCTOR‑LED TRAINING • BUILT‑IN SUPPORT • INDUSTRY‑ALIGNED

Training Format

Classes are delivered live, instructor‑led online with real‑time lectures, demonstrations, guided practice, and interactive participation. All live sessions are recorded for 24/7 access, and a mandatory onboarding session ensures you’re fully set up before Day 1.

Student Support

IT students get practice labs, quizzes, exams, and vouchers (where applicable), plus individual mentoring by appointment, after‑hours support, and career coaching for résumé support, interview prep, and job search strategies.

Why Access Computer Training

Licensed by the Florida Department of Education, Commission for Independent Education (CIE #5237) and a CompTIA Authorized Partner using official curriculum aligned to certification objectives; ACT is also a certified woman‑owned small business focused on workforce‑relevant training and student support.

Fit Check + FAQ

Is This Program a Good Fit?

If you want a clear, beginner-friendly path into IT support—without trial and error—this program gives you a structured plan for CompTIA A+.

You want hands-on skills for IT support (hardware, OS, troubleshooting).
You want a clear path to A+ Core 1 + Core 2 readiness.
You prefer live, instructor-led online training (not self-paced guessing).
You want recorded sessions so you can review anytime and catch up fast.
You want exam-aligned prep with an exam voucher + one retake (where applicable).

FAQ

What certifications are included?

This course prepares you for CompTIA A+, covering Core 1 (220-1101) and Core 2 (220-1102). It’s designed to build the foundational skills used in entry-level IT support roles.

How is the program delivered?

Training is live, instructor-led online (synchronous). You attend scheduled sessions in real time and get guided instruction instead of trying to piece everything together alone.

What support is included?

You’ll have access to structured learning resources and support throughout the program, including practice tools for IT students, plus mentoring by appointment and after-hours support when you need extra help.

Are classes recorded?

Yes. Sessions are recorded and available for review, so you can rewatch difficult topics, reinforce what you learned, and catch up quickly if you miss a class.

What do I need before starting?

Before Day 1, you’ll complete a mandatory onboarding session to make sure your setup and access are ready. You’ll need a Windows PC, reliable internet, and ideally dual monitors (or a second device) for smoother participation during live training.

NOT SURE WHICH TRAINING PATH IS RIGHT FOR YOU?

Book a Free 30-Minute Career Strategy Call

In a free 30-minute call, we’ll learn about your goals, experience, and career direction—then help you choose the program, certifications, and next steps that make the most sense for you.