Customer Service Training
Customer service training programs for businesses in Clearwater, FL & the Bay Area
At Stronghold Training, we provide customer service training programs to businesses in Clearwater, Florida, and throughout the Bay area that help create raving customer reviews and boost referral business. Ancillary aspects of customer service have changed over the years, but the root of providing premium-quality customer service remains the same. Nowadays, consumers have various outlets to leave reviews and engage with other patrons, giving the customers a louder voice when it comes to their experiences with your business. However, one thing that will never go out of style is providing attentive, personalized service. So how do you get there? That’s were Stronghold Training comes in.
If you feel that your business in the Clearwater, FL, area is lacking in morale and culture, this can directly affect the type of customer service your team provides. When you turn to Stronghold Training, we’ll dive into your business to understand the root of the customer service issues you’re experiencing. Then, we’ll work together through various workshops to help your team perfect their communication skills, establish a standard procedure for customer service complaints, and more.
Once you’ve partnered with Stronghold Training, you’ll find that there’s so much more to customer service training than simply, “The customer is always right,” and we’ll work to ensure the principles taught in our trainings are implemented in your daily processes.
For more information on the training programs we have available to companies in the Clearwater, FL, area, contact Stronghold Training today.
Stronghold’s insight has helped us significantly improve the quality of our customer service and build stronger, healthier relationships with our staff and clients.
Kimberlee Thomas, Manager
Thom is AMAZING! Every time I hear we are going to have a meeting with him I get excited. He helps us to not only understand ourselves, but the others who we see everyday and how to have a better relationship/work environment with them. He makes time to have coaching sessions with just you as well, which is great because I enjoy the one on one time. He is so knowledgeable and makes me feel better about who I am and why I am the way that I am! He explains things in a way to where anyone could understand it and is so professional and such a great person. Thank you for all you do for my team I work with Thom!
Veronica Wallace, Optometric Technician, The Eye Doctors, Tampa, FL
I’ve had the pleasure of receiving Thom’s training going on two years now and completely recommend his services. I discovered many strengths that I was able to foster and develop with his guidance. Highly recommended!!
Britt Kruze, Sr. Account Manager, DASHealth, Tampa, FL